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Adult Services Training Academy

Advanced Courses

Advanced courses are developed in both the in-person and eLearning modalities. These trainings are intended for advanced level Adult Protective Services workers and their MDT partners (e.g. public guardians, public health nurses working with the elderly, mental health professionals, etc.).

Registration Instructions

You only need to register if you have never taken an eLearning with us in the past.

  1. In order to correctly record your APS eLearning completions, you will be required to use your County Email address for registration. Click on the Register for eLearning link.
  2. Within one business day, you will receive an email with login credentials to our CyberTrain LMS and have access to our catalog of APS eLearning courses.
  3. Click on the link provided in the email to login or click on the eLearning Link in a course on this website.
  4. Once you login, on your dashboard locate your course under "My Record" and select "Search Classes".
  5. After you have completed your course(s), you can check completion status under "History" found in the "My Record" tab.

Register for eLearning

If you would like an up to date transcript of the APS courses you have completed, please contact cynthina@mail.fresnostate.edu.


Class Description: This interactive and engaging training will allow participants to identify key indicators that differentiate between medical, mental health, and susbtance abuse problems, recognize common medication problems and interactions, discuss when a mental or physical assessment by a professional is needed, and more.

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Class Description: A dynamic, multi-discoplinary training on client decision-making/capacity and approaches for more effective interactions and case outcomes. Activities include: straightforward  didactic information, lecture, video, and interactive, hands-on individual, small and large group activities that capitalize on advanced knowledge and skills.

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Class Description: In this training, participants will learn to identify the factors that contribute to a client's or family member's resistance, gain skills that would enhance the movement towards growth and change, gain skills that would minimize the fear of change, and remember the basic tenets of self-care for helpers.

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Class Description: Enhanced Cognitive Interviewing (ECI) is an interviewing method that has been shown to gather 40% more information out of an interview than other methods. ECI also allows APS professionals to better assess the validity of the information being provided. This workshop takes participants through the principles and techniques of ECI so that they can add this technique to their existing interviewing skills. ECI is discussed in practical terms that account for the diversity of individuals interviewed by APS, time constraints on APS professionals, and the need for trauma-informed approaches. 

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Class Description: In this interactive and informative advanced training, participants learn the foundations of estate planning and its relation to financial abuse. They learn how to identify estate planning documents to enhance their investigations into financial abuse allegations including specific areas of actual and potential abuse. Participants will have multiple opportunities to physically review common estate planning documents and gain helpful insight on specifics to look for in their investigations. Investigation and interviewing techniques including how to document their investigations so that they are more likely to be accepted for prosecution will be covered and participants will walk away feeling more confident in investigating these complex and common abuse allegations.

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Class Description: In this 90-minute interactive eLearning, Adult Protective Services professionals will learn the definitions of sexual orientation and gender identity, and briefly learn the different types of sexual orientations and gender identities people have. They will be guided through a brief history of significant milestones that impact the LGBTQ+ community today. Finally, they will learn the importance of asking inclusive demographic questions, along with techniques to facilitate the discussion.

eLearning Link

Class Description: Interviewing alleged perpetrators is a key part of conducting an APS investigation. This interactive and challenging training course is designed to enhance the APS professional’s ability to effectively interview alleged perpetrators. Full of experiential learning, it will include reminders about basic aspects of alleged perpetrator interviews as well as more advanced topics such as exploring defenses, cultural considerations when interviewing alleged perpetrators, addressing volatility, and creating an environment for disclosure and problem solving.

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Class Description: An important part of the APS investigation is your ability to interview alleged perpetrators. What you learn in the interview may affect your assessment of client risk, change your understanding of a situation, guide your determination about what services may be helpful, and ultimately, may impact your finding about the allegation. Whether you are an experienced and natural interviewer or someone just getting started with concerns about making a mistake, this 90 min online training will help you better prepare for the interview, thereby increasing your confidence and boosting your investigative and interviewing skills.

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Class Description: Learn about an emerging practice in the management of elder abuse and neglect case that has demonstrated promising results in Massachusetts and New York. Gain the ability to administer the IDA 3.0-CA and learn how to effectively present the finding to their supervisor. Appreciate the contribution that the use of a structured interview tool for clarifying client decisional capacity makes to strong case documentation. Be able to identify cases where the results of IDA 3.0-CA could contribute to deciding whether a client should be referred for a formal capacity evaluation.

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Class Description: This course will improve APS professionals documentation, increase their ability to investigate criminal cases, and provide a better understanding of the court process. This instructor-led training will advance participant knowledge and skills gained from NAPSA Core Competency module #22 Working with the Criminal Justice System.

Prerequisite: Participants with under 18 months experience working in APS are required to complete Core Competency module #22. Participants with over 18 months experience working in APS are encouraged to complete Core Competency module #22.

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Class Description: In this important and engaging training, participants will be able to explain APS' authority to intervene in self neglect cases, identify state laws that apply to self-neglect, describe basic principles of legal capacity, discuss ethical principles that apply in self neglect cases, and more.

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Class Description: This the 2nd Workshop in the “Effectively Working APS Cases for Persons Experiencing Homelessness” training series and is now available. The goal of this workshop is to build on the foundational concepts in Workshop #1 and provide opportunities to broaden APS professionals’ skills when working with people who are experiencing homelessness. These cases are often complex and this workshop allows participants to understand more about this complexity and see the intense reality they may endure when out in the field. Throughout this workshop, participants will take best practices from the field of Homelessness Outreach, tailor and apply them to the purpose of Adult Protective Services.

Class Description: This the third and final workshop in the series: “Effectively Working APS Cases for Persons Experiencing Homelessness” and is now available. The series is designed to provide APS professionals with knowledge, practical tools, opportunities to build empathy and gain a better understanding of what many individuals who are homeless experience in order to work more effectively with this population. Participants will gain insight to how the Nation has shaped the response to homelessness on a federal and state (CA) level, what resources currently exist and how they can use those resources to help the people they work with. Participants will also be given resources to continue their learning process as programs and funding evolve.