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Adult Services Training Academy

NAPSA Core Courses

The NAPSA Training Certificate is presented by the National Adult Protective Services Association (NAPSA) to APS professionals who complete the required 24 training modules identified as critical to maximizing professional and effective job performance.

Registration Instructions

You only need to register if you have never taken an eLearning with us in the past.

  1. In order to correctly record your APS eLearning completions, you will be required to use your County Email address for registration. Click on the Register for eLearning link.
  2. Within one business day, you will receive an email with login credentials to our CyberTrain LMS and have access to our catalog of APS eLearning courses.
  3. Click on the link provided in the email to login or click on the eLearning Link in a course on this website.
  4. Once you login, on your dashboard locate your course under "My Record" and select "Search Classes".
  5. After you have completed your course(s), you can check completion status under "History" found in the "My Record" tab.

Register for eLearning

If you would like an up to date transcript of the APS courses you have completed, please contact cynthina@mail.fresnostate.edu.


Class Description: This eLearning course is an orientation course on Adult Protective Services. This training was designed to help you get started by describing the clients you’ll be serving, your role and how to evaluate referrals and develop care plans. It will also provide you with important “tools of the trade” including common terminology and resources (1 CE).

eLearning Link

Class Description: Adult Protective Services professionals confront a variety of ethical dilemmas in the course of their daily practice. In this course, learners explore the seven ethical principles of APS, and the dilemmas that can arise when two or more of these principles come into conflict. Learners will be introduced to the concepts of implicit bias, intersectionality, and cultural humility, and their impact on ethical decision-making (1.5 CEs).

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Class Description: This self-paced interactive e Learning will first guide you through some safety considerations for entering unfamiliar neighborhoods and client’s homes (1 CE).

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Class Description: Assessing and determining whether clients have the ability to make informed decisions about their situations and care is one of the greatest challenges faced by APS professionals. This course will help you screen for your clients’ ability to make decisions by helping you tailor your interview questions to identify the factors that affect decision-making ability. It will also help provide an understanding of the uses and limitations of the tools available for screening decision-making ability, and the value and purpose of a formal capacity evaluation done by a clinical professional (1.5 CEs).

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Class Description: Description: This eLearning course was designed to help you understand California’s Adult Protective Services Regulations by requiring you to apply the regulations to abuse reports and case scenarios. (1.0 CE)

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Class Description: This eLearning course focuses on neglect that is perpetrated by formal and informal caregivers. This course is designed to help participants develop the tools needed to conduct a neglect investigation and to develop plans to help to reduce the risk of future neglect (1.5 CEs).

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Class Description: This course is designed to help APS workers explore the natural dynamics that occur at case closure, and the factors to consider in their decision making process. You will learn how to recognize common feelings both you and your client may experience at the time of closure and their impact on the case closure process, and how to identify criteria and conditions that indicate appropriateness or inappropriateness of closing an APS case. You will also apply an essential case closure checklist to case studies.

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Class Description: This self-paced interactive eLearning will enable you to identify the purpose of accurate, complete and timely documentation; recognize clear, concise, and objective language; identify four types of equipment used for documentation and how to use them; understand the importance of accurate recall and identify at least three memory improvement techniques; identify the role that confidentiality plays in documentation; and identify and correct inappropriate documentation in report writing (2 CEs upon completion of 3-part eLearning).

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Class Description: This self-paced interactive eLearning will help you to: Define collaboration, explain why collaboration is an effective method of working with other agencies, identify those competencies needed to work collaboratively with other agencies, identify which agencies APS workers can partner with, explain how other agencies might help and where there might be friction and list basic conflict resolution principles (1CE). This training is meant to help individuals become more collaborative.

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Class Description: This introductory course will help adult protective services (APS) professionals understand the dynamics of vulnerable adult abuse to enhance victim safety. You will learn about the definition of vulnerable adult abuse and the various dynamics, which underlie vulnerable adult abuse including the dynamics of power and control. You will explore the role of APS in cases of potential abuse and how power and control dynamics might inform case interventions. You will also learn why some victims may refuse services and stay with the abuser.

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Class Description: In this eLearning, learners will explore disability in the past and present and talk about the disability movement in the United States. They will briefly cover three categories of disabilities commonly experienced by people engaged in Adult Protective Services. Finally, they will learn some examples of disabilities and how to effectively engage people with a wide range of abilities and disabilities.

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Class Description: This self-paced interactive eLearning participants teaches the myths and realities of sexual violence as it relates to APS clients. Participants learn how to recognize and discuss sexual victimization, how to screen for and interview clients regarding sexual abuse and what interventions to offer victims (1 CE).

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Class Description: In this engaging and highly interactive introductory eLearning, participants gain foundational information about the necessary and essential components for effective financial exploitation investigations. Trainees will understand common victim and perpetrator characteristics; learn the various types of financial exploitation; understand decision making capacity and undue influence as they are related to financial exploitation cases; and describe the primary components of a financial exploitation investigation.

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Class Description: This self-paced interactive eLearning covers the materials regarding the initial interview of the reporting party that are presented in the instructor-led Initial Investigation class. Upon completion of this training session, participants will be better able to effectively determine whether a client meets APS criteria, to collect all material necessary for the APS worker to prepare for the interview and to warn the APS worker of possible safety hazards (1 CE).

**Workers are now required to complete the APS Worker Safety eLearning in addition to the APS Intake Interview eLearning to satisfy the requirement for Module #16.

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Class Description: This self-paced interactive eLearning participants teaches participants the basic components of determining the intervention needs and developing a safety plan for elder abuse victims. Trainees will be able to identify the factors that influence the victim’s intervention needs. They will learn strategies to work with the victim to develop mutually acceptable goals that will decrease the risk to the victim.(1.5 CEs upon completion of 3-part eLearning).

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Class Description: This two-part eLearning course is designed for APS social workers who are unfamiliar with working with persons who are living with a mental illness or as a "refresher" in working with this population. It is intended as an introduction and to support on-going and additional study of mental health issues (1 CE for each eLearning module).

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Class Description: This self-paced interactive eLearning brings together forensic research, geriatric medical information tailored for elder physical abuse investigators, and practical field skills. Learn to differentiate between suspicious and non-suspicious situations and develop your strategies for investigating when physical abuse is suspected. Upon completion of this training session, participants will be better able to (2CEs):

  • Recognize situations that constitute a medical emergency and know how to react appropriately.
  • Effectively document injuries using common medical terminology, descriptive case narratives, body maps and photography.
  • Differentiate between signs of physical abuse and common age-related changes.
  • Recognize situations where the victim or caretaker’s description of how injuries occurred does not match the injuries.
  • Evaluate whether injuries are likely to be the result of abuse when the victim is non-verbal or has other communication barriers.

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Class Description: This 3-part interactive eLearning will help you to engage with the client, conduct a clean forensic interview and how to accommodate various sensory disabilities (1.5 CEs upon completing of 3-part eLearning).

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Class Description: Every day, APS staff are responsible for making determinations of clients’ safety and risk, which can be the most difficult aspects of their work. In this self-paced, interactive eLearning, participants learn to assess the severity, urgency and likelihood of harm occurring for a client across five domains[H.H.S.10] . They will also learn the benefits and limitations of risk assessment tools and how to develop risk-reduction service plans to help improve clients’ safety, security, and quality of life (1.5 CEs).

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Class Description: In this interactive and thought-provoking introductory eLearning, you will learn to define self-neglect, its prevalence and indicators; distinguish self-neglect from other conditions; assess self-neglect in five domains; develop safety and risk reduction interventions for self-neglecting adults; document appropriate elements in self-neglect cases; and identify community partners in self-neglect cases (1.5 CEs upon completion of 3-part eLearning).

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Class Description: This eLearning course is designed for APS social workers who are unfamiliar with working with persons with substance abuse issues or for workers who require a "refresher" in working with clients who have substance abuse issues.

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Class Description: Aging is part of the normal physical and developmental life course. As is true in every phase of life, changes that occur in later life offer rewards, opportunities for growth, and physical and developmental challenges. In this dynamic, interactive 90-minute online training, participants will receive a basic understanding of the aging process that will enhance their ability to perform investigations and make evaluations. The training is intended for new APS workers, experienced workers needing a refresher and elder abuse partner agencies (1.5 CEs).

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Class Description: This self-paced interactive eLearning participants teaches participants the basic components of determining the intervention needs and developing a safety plan for elder abuse victims. Trainees will be able to identify the factors that influence the victim’s intervention needs. They will learn strategies to work with the victim to develop mutually acceptable goals that will decrease the risk to the victim. And, they will learn to use a safety planning tool developed for use with elder abuse victims (1 CE).

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Class Description: This training will help APS professionals work more effectively with the Criminal Justice System by providing information that will promote a better understanding of and appreciation for the law enforcement and prosecution roles and perspectives. It explains how the Criminal Justice System operates, how to read and understand criminal statues, and how to more effectively build cases by applying case facts to crime elements (1.5 CEs).

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Working with the Criminal Justice System (Instructor Led)

Class Description: This introductory course will help adult protective services (APS) professionals understand the dynamics of vulnerable adult abuse to enhance victim safety. You will learn about the definition of vulnerable adult abuse and the various dynamics, which underlie vulnerable adult abuse including the dynamics of power and control. You will explore the role of APS in cases of potential abuse and how power and control dynamics might inform case interventions. You will also learn why some victims may refuse services and stay with the abuser.

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